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General
How long does it take to build a pool?
Most pools take 4–8 weeks from excavation to completion, depending on weather, permit timing, and project complexity. We provide a detailed schedule upfront so you always know what to expect.
Do you handle permits?
Yes. We take care of all required permits and inspections, ensuring your pool is built to code and approved by local authorities.
Can I finance my pool project?
Absolutely. We partner with reputable financing providers and can connect you with options that fit your budget.
Do you only work in certain areas?
We serve homeowners throughout Western New York. If you’re unsure whether we cover your area, just reach out — we’ll confirm right away.
What sets Chameleon Pools apart from other builders?
We specialize in custom gunite pools, combining top-quality craftsmanship with personalized service. From design through long-term maintenance, our team delivers a complete, stress-free experience.
Do you offer warranties?
Yes. Our pools include manufacturer warranties on equipment and materials, plus our own workmanship warranty for peace of mind.
Custom pool construction
What is a gunite pool, and why choose one?
Gunite pools are built with reinforced concrete, making them the strongest and longest-lasting option available. They can be fully customized in shape, depth, and features.
How customizable are your pool designs?
Every pool we build is tailored to your vision. We can add spas, tanning ledges, waterfalls, lighting, automation systems, and more to create your perfect backyard retreat.
Will a custom pool increase my home’s value?
Yes. A professionally designed pool not only enhances your lifestyle but can also add significant resale value, especially when paired with thoughtful landscaping.
How do I choose the right pool size?
We help you balance available yard space, your family’s needs, and your budget. During the design phase, we provide 3D renderings so you can visualize the perfect fit.
Can I use my pool year-round?
In Western New York, most pools are seasonal, but adding a heater or spa can extend your swimming season. We’ll design for maximum use based on your preferences.
What happens if bad weather delays construction?
Weather is always a factor, but we stay in close communication and adjust schedules as needed. Our crews work efficiently to keep your project moving.
Pool renovation
What types of renovations do you offer?
We handle everything from resurfacing and tile replacement to complete redesigns, equipment upgrades, and adding modern features like lighting or automation.
How do I know if my pool needs resurfacing?
Signs include rough plaster, discoloration, staining, or frequent leaks. If you’re unsure, we can inspect your pool and provide recommendations.
Can you change the shape of my pool during renovation?
Yes. Gunite pools are versatile — we can adjust depth, reshape, or add new features to transform your existing pool.
How long does a renovation take?
Minor updates can be done in a few days, while complete remodels may take several weeks depending on the scope of work.
Can old pools be upgraded with modern technology?
Absolutely. We often add new filtration systems, energy-efficient pumps, smart automation, LED lighting, and heaters to bring older pools up to today’s standards.
Do renovations come with a warranty?
Yes. Renovation work is backed by warranties on both labor and any new materials or equipment installed.
Service & maintenance
What’s included in your maintenance packages?
Our service includes cleaning (skimming, brushing, vacuuming), water testing and balancing, filter maintenance, and equipment checks. Seasonal opening and closing services are also available.
How often should my pool be serviced?
Weekly service is best for most pools, but we also offer bi-weekly or monthly options depending on your usage and preferences.
Do you provide the chemicals?
Yes. We bring and apply all the necessary chemicals during each visit, so you don’t need to purchase or store them yourself.
What if something breaks during a service visit?
If we discover an issue with your equipment, we’ll notify you immediately, recommend solutions, and can perform repairs as needed.
Can you open and close my pool each season?
Yes. We handle full pool openings in the spring and proper winterization in the fall to protect your investment.
How do I contact you if I have questions?
Our office staff is available Monday–Friday, and our service manager is on call outside office hours. You’ll always have a reliable point of contact.
Concrete
Do you install concrete decks around pools?
Yes. We specialize in custom pool decks and patios, with options ranging from broom-finished concrete to decorative stamped finishes.
How thick is the concrete for pool decks?
Our decks are typically 4 inches thick and reinforced with wire mesh or rebar for strength and durability.
Can you repair or replace existing concrete?
Yes. We can resurface, patch, or replace damaged sections, or completely redesign your outdoor space with new concrete.
How long does concrete take to cure?
Concrete can be walked on within 24–48 hours, but it takes about 28 days to fully cure. We’ll guide you on proper use during that time.
What maintenance does concrete require?
We recommend sealing concrete every 2–3 years to protect against weathering, staining, and salt damage, especially in Western New York winters.
Do you offer decorative options for concrete?
Yes. Stamped patterns, exposed aggregate, and color finishes are all available to create a custom look that complements your pool and home.